Poly Headset Connection Guide

Quick guide to help you choose the right version and connect your headset with ease.

Wired Connections

USB-A & USB-C

Most modern Poly headsets connect to a computer using USB-A or USB-C, including popular ranges such as Blackwire, Voyager USB, and Savi USB models.

  • USB-A: Traditional rectangular USB connector found on most PCs and docking stations
  • USB-C: Smaller, reversible connector commonly found on newer laptops and tablets

💡 Tip: Always check your computer ports before ordering. Many Poly models are available in both USB-A and USB-C variants.

3.5mm Jack

Some Poly wired headsets include a 3.5mm audio jack, allowing connection to:

  • Smartphones
  • Tablets
  • Laptops without USB ports

This provides simple, flexible connectivity for mobile and portable devices.

Quick Disconnect (QD)

Many Poly professional headsets use a Quick Disconnect (QD) connection, particularly desk-phone-focused models.

QD allows the headset to connect to different devices by changing the cable, without removing the headset.

💡 Must-know for Poly:
Poly QD connectors are Poly-specific and are not compatible with Jabra or Axtel QD cables.

Wireless Connections

Bluetooth® Headsets

Bluetooth is widely used across Poly ranges such as Voyager and Focus, ideal for users who need mobility.

Typical Bluetooth characteristics:

  • Bluetooth version: Commonly Bluetooth 5.x
  • Range: Up to approx. 30 m / 100 ft
  • Power: Rechargeable via USB or charging stand

Many Poly Bluetooth headsets support dual connectivity, allowing connection to a computer and mobile phone at the same time.

DECT Wireless (Desk Phones & PCs)

DECT wireless is used in Poly ranges such as Savi and CS series, designed for office and call-centre environments.

  • Range: Up to approx. 150 m / 490 ft from base
  • Connection: Via DECT base station or USB dongle
  • Security: Encrypted DECT communication for stable, interference-free calls

💡 DECT vs Bluetooth:
Choose DECT for maximum range and reliability in office environments; choose Bluetooth for flexibility and mobile working.

Dual & Multi-Connectivity

Many Poly headsets can connect to more than one device at a time.

Examples include:

  • Voyager Focus / Voyager 5200 – Bluetooth with USB charging
  • Savi 7xx series – DECT, USB and desk phone connectivity
  • Blackwire USB headsets – USB-A or USB-C wired connections

Dual connectivity allows seamless switching between devices such as a laptop and mobile phone.

Microsoft Teams vs UC (Unified Communications)

Poly headsets are available in two main versions:

  • Microsoft Teams Certified (MS) – Includes a dedicated Teams button and native Teams integration
  • UC (Unified Communications) – Designed for broad compatibility with Zoom, Google Meet, Webex and other platforms

💡 Important: UC versions work perfectly with Microsoft Teams but do not include a dedicated Teams button.

Choosing the Right Poly Connection

  • Computer or laptop: USB-A or USB-C headset
  • Desk phone: QD headset or DECT wireless model
  • Hybrid working: DECT or Bluetooth headset with USB connectivity
  • Mobile use: Bluetooth headset
  • Call centres: DECT wireless models for extended range

Troubleshooting Connection Issues

  • Headset not recognised by PC: Try another USB port or reconnect the headset.
  • Bluetooth not pairing: Clear previous Bluetooth pairings and reconnect.
  • Poor sound quality: Ensure the headset is charged or move closer to the base or dongle.
  • No Teams controls: You may be using a UC model (fully compatible with Teams, but without a Teams button).
  • No audio on desk phone: Check you are using the correct Poly QD cable or DECT base.

Need Help?

If you’re unsure which connection type suits your setup, The Headsets Company team is happy to help.
We’ll match you with the ideal Poly headset for your device, whether you need wired reliability, wireless freedom or multi-device flexibility.

📧 sales@headsetsco.com
📞 Call us on 020 3023 0057 for expert advice before you buy.