At The Headsets Company, every headset we sell is backed by a comprehensive warranty and expert support. This page explains how our warranty works, how to register your product, and how to get help if you need it.
Standard Warranty – 24 Months
All headsets purchased from The Headsets Company include a 24-month standard warranty as standard.
This warranty begins from the date of purchase and covers manufacturing faults under normal use.
What the Warranty Covers
- Manufacturing defects
- Faults in materials or workmanship
- Hardware issues that occur during normal, intended use
What the Warranty Does Not Cover
- Accidental or impact damage
- Misuse, neglect or incorrect installation
- Normal wear and tear (including ear cushions, cables and accessories)
- Damage caused by unauthorised repairs or modifications
- Cosmetic marks on certified refurbished products
Certified Refurbished Products
Certified refurbished headsets:
- Are fully tested and approved for resale
- Are supplied in full working order
- Include the same 24-month warranty, unless otherwise stated
Minor cosmetic signs of previous use may be present and do not affect performance or warranty cover.
Premium Protection – 36 Months (Optional Upgrade)
On selected product pages, customers have the option to upgrade their standard warranty to Premium Protection, extending cover to 36 months.
Premium Protection:
- Extends the warranty period beyond the standard 24 months
- Covers manufacturing faults only
- Applies to the original purchaser and registered product
- Must be selected at the time of purchase
Full details of Premium Protection are provided on the relevant product page.
Warranty Registration (Required)
To activate your warranty, customers must complete our Warranty Registration Form once their order has been received.
By registering your warranty, you:
- Confirm your product was purchased from The Headsets Company
- Activate your 24-month standard warranty (or 36-month Premium Protection, if purchased)
- Ensure faster support should you need to make a claim
Proof of purchase may be required for any warranty claim.
How to Make a Warranty Claim
If you believe your headset has developed a fault:
- Contact us using the support form on this page
- Provide your order number and details of the issue
- Our team will advise on the next steps, which may include testing, repair or replacement
Please do not return any items without authorisation, as this may delay your claim.
Support & Technical Assistance
Our support team can help with:
- Headset setup and connections
- Compatibility with computers, desk phones and softphones
- Choosing the correct cable or adapter
Support is provided via email and online contact forms.
Important Information
- Warranty cover applies to the original purchaser only
- Replacement products may be new or certified refurbished, depending on availability
- Warranty remedies are limited to repair or replacement of the product
Your statutory consumer rights are not affected.
Need Help?
If you need assistance with warranty registration, support or a warranty claim, please use the contact form below and a member of our team will be in touch.